Incoming calls incident on German numbers

Incident Report for Aircall

Resolved

All German numbers are now fully operational, incoming traffic is back to normal.
Posted Feb 20, 2018 - 14:23 UTC

Monitoring

We're seeing traffic returning to normal levels.

We are still pending official confirmation for stability, but as it looks now, traffic is normalising.
As soon as we have confirmation, we'll update and resolved this incident.
Posted Feb 20, 2018 - 13:43 UTC

Update

Root cause has been identified at our carrier side : it is a fibre cut that is causing traffic to be heavily affected.
Posted Feb 20, 2018 - 11:02 UTC

Identified

We're currently experiencing a partial outage on inbound calls directed to German numbers.
Issue has been identified on one of our carriers side and is in the process of being resolved.
Outbound calls are not affected.
Posted Feb 20, 2018 - 09:04 UTC