Partner Integrations Not Receiving Call Events
Monitoring - Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.

We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
Oct 07, 2026 - 22:14 UTC
Update - Our integration partner is working with their infrastructure provider to restore these services.
Oct 07, 2026 - 13:40 UTC
Identified - The issue originates with the infrastructure that hosts these integrations.
We are working with our integration partner to restore it
Oct 07, 2026 - 08:02 UTC
Update - We continue to investigate the disruption affecting the following partner integrations:

Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy

We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
Oct 07, 2026 - 03:53 UTC
Investigating - We are currently investigating an issue affecting the following Aircall partner integrations:

Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy

What's impacted:

Call events from Aircall are not being delivered to these integrations
New installs and OAuth flows through these integrations may also be failing
Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
Oct 07, 2026 - 01:20 UTC

About This Site

Welcome to Aircall's operational status page.

Here you can find information about ongoing incidents with a significant impact on Aircall's services. You can also find information about planned service maintenance events with potential risk of service impact.

Incidents impacting a specific subset of customers or services, and incidents with limited impact, may not be communicated here to protect subscribers from unwanted notifications.

When an incident is ongoing, you can expect updates as soon as any progress is made, and we frequently communicate when you can expect the next update.

If an incident is communicated here, be assured that Aircall is treating it with the utmost importance and actively working towards its resolution.

This page does not form any part of any Terms of Service for Aircall Products.

Uptime over the past 90 days. View historical uptime.
Aircall Apps Operational
Aircall Workspace (Web) Operational
Aircall Workspace (Desktop) Operational
Aircall Mobile App (iOS) Operational
Aircall Mobile App (Android) Operational
Aircall Chrome Extension Operational
Voice — Calling Operational
Inbound Calls Operational
Outbound Calls Operational
Call Routing & IVR Operational
Call Recording & Voicemail Operational
Power Dialer Operational
eSIM Operational
Messaging Operational
Inbound Messaging (SMS/MMS) Operational
Outbound Messaging (SMS/MMS) Operational
WhatsApp in Aircall Operational
AI Assist Operational
Transcription & Conversation Insights Operational
Real-time Agent Assistance (Live prompts, Playbooks and Transcription) Operational
AI Call Scoring Operational
Workflow Automation (API, CRM, Emails) Operational
AI Agents Operational
AI Voice Agent (AIVA) — Inbound Operational
AI Voice Agent (AIVA) — Outbound Operational
AI Messaging Agent Operational
Aircall Dashboard Operational
Conversation Center Operational
Analytics Operational
Live Monitoring Operational
Numbers Management (Purchase, Porting, Compliance) Operational
Users & Teams Operational
Call Settings & Call Flow Editor Operational
My Company (Account Management) Operational
Outbound Campaigns Operational
Authentication Operational
Login Operational
Single Sign On (SSO) Operational
Integrations & APIs Degraded Performance
API & Webhooks Operational
Integration Marketplace Operational
CTI & Click to Call Operational
Hubspot Integration Operational
Salesforce Integration Operational
Zendesk Integration Operational
Other Integrations Degraded Performance
Websites Operational
Aircall Website Operational
Aircall Support Portal (Help Center) Operational
Aircall Status Page Operational
Aircall Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 8, 2026

No incidents reported today.

Oct 7, 2026

Unresolved incident: Partner Integrations Not Receiving Call Events.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Intermittent calls and SMS failures on a subset of French and Spanish numbers
Resolved - This incident has been resolved.
Oct 5, 13:00 UTC
Monitoring - We are observing recovery for messaging too.
Oct 5, 12:22 UTC
Update - We are observing recovery with the voice service.
Oct 5, 12:18 UTC
Identified - We are working with our carrier that identified the issue and is taking remedial actions.
Oct 5, 12:01 UTC
Investigating - We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.
Oct 5, 11:59 UTC
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Resolved - This has fully recovered and we confirm resolution.
Oct 5, 10:12 UTC
Update - We are continuing to monitor for any further issues.
Oct 5, 10:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 10:02 UTC
Update - Our carrier is seeing recovery with calls and messaging services.
Oct 5, 10:01 UTC
Identified - We are working with our carrier that identified the issue and taking remedial actions.
Oct 5, 09:58 UTC
Update - We are continuing to investigate this issue.
Oct 5, 09:33 UTC
Investigating - We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
Oct 5, 09:32 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Aircall Scheduled Maintenance - Saturday, October 3rd 2026
Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Saturday, October 3rd, starting at 05:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as :
* Delays in call establishment
* Delays in Dashboard and Workspace app

The maintenance will be carried out with the following schedule:
05:00AM – 06:00AM UTC
03:00PM – 04:00PM Sydney (AEDT)
06:00AM – 07:00AM London (GMT)
01:00AM – 02:00AM New York (EDT)
Sep 25, 07:30 UTC

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Outbound calls from mobile Spanish numbers reaching an audio message.
Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
Oct 1, 16:37 UTC
Monitoring - We have mitigated the impact by changing the carrier route. We continue monitoring.
Oct 1, 16:29 UTC
Identified - The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.
Oct 1, 16:15 UTC
Investigating - We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
Oct 1, 16:02 UTC
Issues logging in to Aircall Workspace
Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
Oct 1, 07:01 UTC
Monitoring - We have observed stable system performance for the past few minutes.

Our team will continue monitoring it until we confirm full resolution.
Oct 1, 06:33 UTC
Identified - This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.
Oct 1, 05:54 UTC
Investigating - We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.
Oct 1, 05:36 UTC

Sep 30, 2026

Aircall Scheduled Maintenance - Wednesday, September 30th 2026
Completed - The scheduled maintenance has been completed.
Sep 30, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 06:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Wednesday, September 30th 2026 starting at 6:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening.

The maintenance will be carried out with the following schedule:
06:00AM – 06:30AM UTC
04:00PM – 04:30PM Sydney (AEDT)
08:00AM – 08:30AM Paris (CEST)
02:00AM – 02:30AM New York (EDT)
Sep 29, 06:39 UTC

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Aircall Scheduled Maintenance — Saturday, September 26th 2026
Completed - The scheduled maintenance has been completed.
Sep 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Saturday, September 26th 2026, starting at 02:00 UTC.

During this window, we expect a brief period of approximately 20 to 30 minutes where the following Salesforce integration features may be impacted:
→ Presence status synchronization: Status changes made during the cutover may be delayed or may not synchronize successfully.
→ Click-to-Dial record linking: Calls placed using Click-to-Dial during the cutover may not associate with the intended Salesforce record.

All other Salesforce integration functionality, including call logging, task creation, AI insights, sentiment analysis, and SMS, is expected to operate normally.

The maintenance will be carried out with the following schedule:
02:00AM – 04:00AM UTC
12:00PM – 02:00PM Sydney (AEDT)
03:00AM – 05:00AM London (GMT)
10:00PM – 12:00AM New York (EDT)
Sep 25, 05:48 UTC

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

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