All Systems Operational

About This Site

Welcome to Aircall's operational status page.

Here you can find information about ongoing incidents with a significant impact on Aircall's services. You can also find information about planned service maintenance events with potential risk of service impact.

Incidents impacting a specific subset of customers or services, and incidents with limited impact, may not be communicated here to protect subscribers from unwanted notifications.

When an incident is ongoing, you can expect updates as soon as any progress is made, and we frequently communicate when you can expect the next update.

If an incident is communicated here, be assured that Aircall is treating it with the utmost importance and actively working towards its resolution.

This page does not form any part of any Terms of Service for Aircall Products.

Aircall Apps Operational
90 days ago
100.0 % uptime
Today
Aircall Workspace (Web) Operational
90 days ago
100.0 % uptime
Today
Aircall Workspace (Desktop) Operational
90 days ago
100.0 % uptime
Today
Aircall Mobile App (iOS) Operational
90 days ago
100.0 % uptime
Today
Aircall Mobile App (Android) Operational
90 days ago
100.0 % uptime
Today
Aircall Chrome Extension Operational
90 days ago
100.0 % uptime
Today
Voice — Calling Operational
90 days ago
99.99 % uptime
Today
Inbound Calls Operational
90 days ago
100.0 % uptime
Today
Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Call Routing & IVR Operational
90 days ago
100.0 % uptime
Today
Call Recording & Voicemail Operational
90 days ago
100.0 % uptime
Today
Power Dialer Operational
90 days ago
100.0 % uptime
Today
eSIM Operational
90 days ago
99.96 % uptime
Today
Messaging Operational
90 days ago
99.99 % uptime
Today
Inbound Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
Outbound Messaging (SMS/MMS) Operational
90 days ago
99.97 % uptime
Today
WhatsApp in Aircall Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Transcription & Conversation Insights Operational
90 days ago
100.0 % uptime
Today
Real-time Agent Assistance (Live prompts, Playbooks and Transcription) Operational
90 days ago
100.0 % uptime
Today
AI Call Scoring Operational
90 days ago
100.0 % uptime
Today
Workflow Automation (API, CRM, Emails) Operational
90 days ago
100.0 % uptime
Today
AI Agents Operational
90 days ago
100.0 % uptime
Today
AI Voice Agent (AIVA) — Inbound Operational
90 days ago
100.0 % uptime
Today
AI Voice Agent (AIVA) — Outbound Operational
90 days ago
100.0 % uptime
Today
AI Messaging Agent Operational
90 days ago
100.0 % uptime
Today
Aircall Dashboard Operational
90 days ago
99.98 % uptime
Today
Conversation Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.87 % uptime
Today
Live Monitoring Operational
90 days ago
100.0 % uptime
Today
Numbers Management (Purchase, Porting, Compliance) Operational
90 days ago
100.0 % uptime
Today
Users & Teams Operational
90 days ago
100.0 % uptime
Today
Call Settings & Smartflow Editor Operational
90 days ago
100.0 % uptime
Today
My Company (Account Management) Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.97 % uptime
Today
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Integrations & APIs Operational
90 days ago
100.0 % uptime
Today
API & Webhooks Operational
90 days ago
100.0 % uptime
Today
Integration Marketplace Operational
90 days ago
100.0 % uptime
Today
CTI & Click to Call Operational
90 days ago
100.0 % uptime
Today
Hubspot Integration Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Websites Operational
Aircall Website Operational
Aircall Support Portal (Help Center) Operational
Aircall Status Page Operational
Aircall Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Aircall Scheduled Maintenance — Saturday, September 5th 2026 Sep 5, 2026 02:00-04:00 UTC

Aircall has a scheduled maintenance window on Saturday, September 5th 2026, starting at 02:00 UTC.

During this window, we expect a brief period of approximately 20 to 30 minutes where the following Salesforce integration features may be impacted:
→ Presence status synchronization: Status changes made during the cutover may be delayed or may not synchronize successfully.
→ Click-to-Dial record linking: Calls placed using Click-to-Dial during the cutover may not associate with the intended Salesforce record.

All other Salesforce integration functionality, including call logging, task creation, AI insights, sentiment analysis, and SMS, is expected to operate normally.

The maintenance will be carried out with the following schedule:
02:00AM – 04:00AM UTC
12:00PM – 02:00PM Sydney (AEDT)
03:00AM – 05:00AM London (GMT)
10:00PM – 12:00AM New York (EDT)

Posted on Aug 26, 2026 - 17:07 UTC
Sep 4, 2026

No incidents reported today.

Sep 3, 2026
Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Sep 3, 22:38 UTC
Monitoring - We have been observing stabilization of the system performance for the past few minutes.

Our team will continue monitoring it until full resolution is confirmed.

Sep 3, 22:28 UTC
Identified - This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services.

The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers.

We are continuously working to stabilize the system performance.

Sep 3, 22:09 UTC
Investigating - We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.
Sep 3, 21:59 UTC
Sep 2, 2026

No incidents reported.

Sep 1, 2026
Resolved - We still have not seen any direct impact to customers, so this incident is resolved
Sep 1, 19:27 UTC
Monitoring - Thus far we have not detected any direct impact to our customers, but we will continue to monitor
Sep 1, 19:02 UTC
Update - We are continuing to investigate this issue.
Sep 1, 18:45 UTC
Investigating - Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible
Sep 1, 18:43 UTC
Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026
Completed - The scheduled maintenance has been completed.
Aug 28, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:30 UTC
Scheduled - Aircall has a scheduled maintenance window on Friday, August 28th 2026 starting at 6:30 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience disruption during the maintenance window, such as :
*retrieving post-call insights information (Sentiment Analysis, Summaries, Predicted CSAT) and a delay in those insights being generated.

The maintenance will be carried out with the following schedule:
06:30AM – 07:30AM UTC
04:30PM – 05:30PM Sydney (AEDT)
08:30AM – 09:30AM Paris (CEST)
02:30AM – 03:30AM New York (EDT)

Aug 27, 10:46 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Friday, August 28th 2026 starting at 5:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as :
* messages not stored or not visible

The maintenance will be carried out with the following schedule:
05:00AM – 05:30AM UTC
03:00PM – 03:30PM Sydney (AEDT)
07:00AM – 07:30AM Paris (CEST)
01:00AM – 01:30AM New York (EDT)

Aug 26, 09:29 UTC
Aug 27, 2026

No incidents reported.

Aug 26, 2026
Resolved - The root cause of the issue has been found and resolved.
Aug 26, 19:38 UTC
Monitoring - The system has been operating normally since the error spike, and the impacted Users should now be on regular User status.
Aug 26, 19:15 UTC
Identified - The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status.
Aug 26, 18:40 UTC
Investigating - We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.
Aug 26, 18:30 UTC
Resolved - The Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience.
Aug 26, 07:48 UTC
Monitoring - Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.
Aug 26, 06:51 UTC
Update - Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.
Aug 26, 04:14 UTC
Update - We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.
Aug 25, 23:14 UTC
Identified - We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.
Aug 25, 21:16 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Wednesday, August 26th 2026 starting at 5:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as :
* messages not stored or not visible

The maintenance will be carried out with the following schedule:
05:00AM – 05:30AM UTC
03:00PM – 03:30PM Sydney (AEDT)
07:00AM – 07:30AM Paris (CEST)
01:00AM – 01:30AM New York (EDT)

Aug 24, 09:05 UTC
Aug 25, 2026
Aug 24, 2026
Completed - The scheduled maintenance has been completed.
Aug 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:30 UTC
Scheduled - Aircall has a scheduled maintenance window on Monday, August 24th 2026 starting at 5:30 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as :
* messages not stored or not visible

The maintenance will be carried out with the following schedule:
05:30AM – 06:00AM UTC
03:30PM – 04:00PM Sydney (AEDT)
07:30AM – 08:00AM Paris (CEST)
01:30AM – 02:00AM New York (EDT)

Aug 20, 08:10 UTC
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.