Degraded Service for Outbound Calls to Chile
Monitoring - We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected.

Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution.

If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations.
Apr 29, 2026 - 13:29 UTC
Identified - We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers.

Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
Apr 21, 2026 - 21:26 UTC

About This Site

Welcome to Aircall's operational status page.

Here you can find information about ongoing incidents with a significant impact on Aircall's services. You can also find information about planned service maintenance events with potential risk of service impact.

Incidents impacting a specific subset of customers or services, and incidents with limited impact, may not be communicated here to protect subscribers from unwanted notifications.

When an incident is ongoing, you can expect updates as soon as any progress is made, and we frequently communicate when you can expect the next update.

If an incident is communicated here, be assured that Aircall is treating it with the utmost importance and actively working towards its resolution.

This page does not form any part of any Terms of Service for Aircall Products.

Uptime over the past 90 days. View historical uptime.
Aircall Apps Operational
90 days ago
99.99 % uptime
Today
Aircall Workspace (Web) Operational
90 days ago
100.0 % uptime
Today
Aircall Workspace (Desktop) Operational
90 days ago
100.0 % uptime
Today
Aircall Mobile App (iOS) Operational
90 days ago
99.98 % uptime
Today
Aircall Mobile App (Android) Operational
90 days ago
100.0 % uptime
Today
Aircall Chrome Extension Operational
90 days ago
100.0 % uptime
Today
Voice — Calling Degraded Performance
90 days ago
100.0 % uptime
Today
Inbound Calls Operational
90 days ago
100.0 % uptime
Today
Outbound Calls Degraded Performance
90 days ago
100.0 % uptime
Today
Call Routing & IVR Operational
90 days ago
100.0 % uptime
Today
Call Recording & Voicemail Operational
90 days ago
100.0 % uptime
Today
Power Dialer Operational
90 days ago
100.0 % uptime
Today
eSIM Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
90 days ago
100.0 % uptime
Today
Inbound Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
Outbound Messaging (SMS/MMS) Operational
90 days ago
100.0 % uptime
Today
WhatsApp in Aircall Operational
90 days ago
100.0 % uptime
Today
AI Assist Operational
90 days ago
100.0 % uptime
Today
Transcription & Conversation Insights Operational
90 days ago
100.0 % uptime
Today
Real-time Agent Assistance (Live prompts, Playbooks and Transcription) Operational
90 days ago
100.0 % uptime
Today
AI Call Scoring Operational
90 days ago
100.0 % uptime
Today
Workflow Automation (API, CRM, Emails) Operational
90 days ago
100.0 % uptime
Today
AI Agents Operational
90 days ago
100.0 % uptime
Today
AI Voice Agent (AIVA) — Inbound Operational
90 days ago
100.0 % uptime
Today
AI Voice Agent (AIVA) — Outbound Operational
90 days ago
100.0 % uptime
Today
Aircall Dashboard Operational
90 days ago
99.99 % uptime
Today
Conversation Center Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.99 % uptime
Today
Live Monitoring Operational
90 days ago
100.0 % uptime
Today
Numbers Management (Purchase, Porting, Compliance) Operational
90 days ago
100.0 % uptime
Today
Users & Teams Operational
90 days ago
100.0 % uptime
Today
Call Settings & Smartflow Editor Operational
90 days ago
100.0 % uptime
Today
My Company (Account Management) Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Integrations & APIs Operational
90 days ago
100.0 % uptime
Today
API & Webhooks Operational
90 days ago
100.0 % uptime
Today
Integration Marketplace Operational
90 days ago
100.0 % uptime
Today
CTI & Click to Call Operational
90 days ago
100.0 % uptime
Today
Hubspot Integration Operational
90 days ago
100.0 % uptime
Today
Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
Zendesk Integration Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
Websites Operational
Aircall Website Operational
Aircall Support Portal (Help Center) Operational
Aircall Status Page Operational
Aircall Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 9, 2026

No incidents reported today.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Calls Not Ringing iOS Mobile App
Resolved - The iOS Mobile App has remained stable during monitoring.

We appreciate your patience and understanding while we worked to restore normal functionality.

If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
May 1, 10:50 UTC
Monitoring - A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
May 1, 10:38 UTC
Identified - This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
May 1, 10:00 UTC
Update - The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
May 1, 09:45 UTC
Investigating - We are investigating reports of calls not ringing on some devices.
May 1, 09:32 UTC
Apr 30, 2026

No incidents reported.

Apr 29, 2026
Inbound Call Issues impacting French and Spanish Numbers
Resolved - This incident has been resolved.
Apr 29, 15:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 14:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 29, 14:55 UTC
Update - We are continuing to investigate this issue.
Apr 29, 14:42 UTC
Investigating - We are currently investigating ongoing issues impacting inbound French and Spanish Numbers.
Apr 29, 14:35 UTC
Aircall Scheduled Maintenance — Wednesday, April 29th 2026
Completed - The scheduled maintenance has been completed.
Apr 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Wednesday, April 29th 2026, starting at 05:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform.

While the maintenance is in progress, you may experience temporary disruptions and momentary delays in the Aircall Dashboard, although cached data will remain available.

The maintenance will be carried out with the following schedule:
05:00AM – 06:00AM UTC
03:00PM – 04:00PM Sydney (AEDT)
05:00AM – 06:00AM London (GMT)
01:00AM – 02:00AM New York (EDT)
Apr 28, 13:25 UTC
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

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