All Systems Operational

About This Site

Welcome to Aircall's operational status page.

Here you can find information about ongoing incidents with a significant impact on Aircall's services. You can also find information about planned service maintenance events with potential risk of service impact.

Incidents impacting a specific subset of customers or services, and incidents with limited impact, may not be communicated here to protect subscribers from unwanted notifications.

When an incident is ongoing, you can expect updates as soon as any progress is made, and we frequently communicate when you can expect the next update.

If an incident is communicated here, be assured that Aircall is treating it with the utmost importance and actively working towards its resolution.

This page does not form any part of any Terms of Service for Aircall Products.

Uptime over the past 90 days. View historical uptime.
Aircall Apps Operational
Aircall Workspace (Web) Operational
Aircall Workspace (Desktop) Operational
Aircall Mobile App (iOS) Operational
Aircall Mobile App (Android) Operational
Aircall Chrome Extension Operational
Voice — Calling Operational
Inbound Calls Operational
Outbound Calls Operational
Call Routing & IVR Operational
Call Recording & Voicemail Operational
Power Dialer Operational
eSIM Operational
Messaging Operational
Inbound Messaging (SMS/MMS) Operational
Outbound Messaging (SMS/MMS) Operational
WhatsApp in Aircall Operational
AI Assist Operational
Transcription & Conversation Insights Operational
Real-time Agent Assistance (Live prompts, Playbooks and Transcription) Operational
AI Call Scoring Operational
Workflow Automation (API, CRM, Emails) Operational
AI Agents Operational
AI Voice Agent (AIVA) — Inbound Operational
AI Voice Agent (AIVA) — Outbound Operational
AI Messaging Agent Operational
Aircall Dashboard Operational
Conversation Center Operational
Analytics Operational
Live Monitoring Operational
Numbers Management (Purchase, Porting, Compliance) Operational
Users & Teams Operational
Call Settings & Smartflow Editor Operational
My Company (Account Management) Operational
Authentication Operational
Login Operational
Single Sign On (SSO) Operational
Integrations & APIs Operational
API & Webhooks Operational
Integration Marketplace Operational
CTI & Click to Call Operational
Hubspot Integration Operational
Salesforce Integration Operational
Zendesk Integration Operational
Other Integrations Operational
Websites Operational
Aircall Website Operational
Aircall Support Portal (Help Center) Operational
Aircall Status Page Operational
Aircall Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Aircall Scheduled Maintenance — Saturday, September 12th 2026 Sep 12, 2026 07:00-08:00 UTC

Aircall has a scheduled maintenance window on Saturday, September 12th 2026 starting at 7:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption of a few seconds during the maintenance window, such as :
* inbound calls won't be dispatched to agents
* dispatched calls won't be answered
* in-call actions may fail
* calls may get stuck

The maintenance will be carried out with the following schedule:
07:00AM – 08:00AM UTC
05:00PM – 06:00PM Sydney (AEDT)
09:00AM – 10:00AM Paris (CEST)
03:00AM – 04:00AM New York (EDT)
Posted on Sep 08, 2026 - 14:38 UTC

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Outbound audio degradation for some SG customers
Resolved - We have confirmation that this has been resolved
Sep 8, 08:51 UTC
Monitoring - A routing change has been implemented and we are monitoring the results.
Sep 8, 08:11 UTC
Identified - The issue has been identified, and we're evaluating a fix
Sep 8, 08:05 UTC
Update - We are continuing to investigate this issue.
Sep 8, 05:54 UTC
Investigating - We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.
Sep 8, 05:50 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Aircall Scheduled Maintenance — Saturday, September 5th 2026
Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 02:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Saturday, September 5th 2026, starting at 02:00 UTC.

During this window, we expect a brief period of approximately 20 to 30 minutes where the following Salesforce integration features may be impacted:
→ Presence status synchronization: Status changes made during the cutover may be delayed or may not synchronize successfully.
→ Click-to-Dial record linking: Calls placed using Click-to-Dial during the cutover may not associate with the intended Salesforce record.

All other Salesforce integration functionality, including call logging, task creation, AI insights, sentiment analysis, and SMS, is expected to operate normally.

The maintenance will be carried out with the following schedule:
02:00AM – 04:00AM UTC
12:00PM – 02:00PM Sydney (AEDT)
03:00AM – 05:00AM London (GMT)
10:00PM – 12:00AM New York (EDT)
Aug 26, 17:07 UTC

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Increased Platform Errors
Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Sep 3, 22:38 UTC
Monitoring - We have been observing stabilization of the system performance for the past few minutes.

Our team will continue monitoring it until full resolution is confirmed.
Sep 3, 22:28 UTC
Identified - This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services.

The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers.

We are continuously working to stabilize the system performance.
Sep 3, 22:09 UTC
Investigating - We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.
Sep 3, 21:59 UTC

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Delayed MMS delivery confirmation for some customers
Resolved - We still have not seen any direct impact to customers, so this incident is resolved
Sep 1, 19:27 UTC
Monitoring - Thus far we have not detected any direct impact to our customers, but we will continue to monitor
Sep 1, 19:02 UTC
Update - We are continuing to investigate this issue.
Sep 1, 18:45 UTC
Investigating - Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible
Sep 1, 18:43 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Aircall Scheduled Maintenance — Friday, August 28th 2026
Completed - The scheduled maintenance has been completed.
Aug 28, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 04:30 UTC
Scheduled - Aircall has a scheduled maintenance window on Friday, August 28th 2026 starting at 6:30 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience disruption during the maintenance window, such as :
*retrieving post-call insights information (Sentiment Analysis, Summaries, Predicted CSAT) and a delay in those insights being generated.

The maintenance will be carried out with the following schedule:
06:30AM – 07:30AM UTC
04:30PM – 05:30PM Sydney (AEDT)
08:30AM – 09:30AM Paris (CEST)
02:30AM – 03:30AM New York (EDT)
Aug 27, 10:46 UTC
Aircall Scheduled Maintenance — Friday, August 28th 2026
Completed - The scheduled maintenance has been completed.
Aug 28, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Friday, August 28th 2026 starting at 5:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as :
* messages not stored or not visible

The maintenance will be carried out with the following schedule:
05:00AM – 05:30AM UTC
03:00PM – 03:30PM Sydney (AEDT)
07:00AM – 07:30AM Paris (CEST)
01:00AM – 01:30AM New York (EDT)
Aug 26, 09:29 UTC
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