All Systems Operational

About This Site

Welcome to Aircall's operational status page.

Here you can find information about ongoing incidents with a significant impact on Aircall's services. You can also find information about planned service maintenance events with potential risk of service impact.

Incidents impacting a specific subset of customers or services, and incidents with limited impact, may not be communicated here to protect subscribers from unwanted notifications.

When an incident is ongoing, you can expect updates as soon as any progress is made, and we frequently communicate when you can expect the next update.

If an incident is communicated here, be assured that Aircall is treating it with the utmost importance and actively working towards its resolution.

This page does not form any part of any Terms of Service for Aircall Products.

Uptime over the past 90 days. View historical uptime.
Aircall Apps Operational
Aircall Workspace (Web) Operational
Aircall Workspace (Desktop) Operational
Aircall Mobile App (iOS) Operational
Aircall Mobile App (Android) Operational
Aircall Chrome Extension Operational
Voice — Calling Operational
Inbound Calls Operational
Outbound Calls Operational
Call Routing & IVR Operational
Call Recording & Voicemail Operational
Power Dialer Operational
eSIM Operational
Messaging Operational
Inbound Messaging (SMS/MMS) Operational
Outbound Messaging (SMS/MMS) Operational
WhatsApp in Aircall Operational
AI Assist Operational
Transcription & Conversation Insights Operational
Real-time Agent Assistance (Live prompts, Playbooks and Transcription) Operational
AI Call Scoring Operational
Workflow Automation (API, CRM, Emails) Operational
AI Agents Operational
AI Voice Agent (AIVA) — Inbound Operational
AI Voice Agent (AIVA) — Outbound Operational
AI Messaging Agent Operational
Aircall Dashboard Operational
Conversation Center Operational
Analytics Operational
Live Monitoring Operational
Numbers Management (Purchase, Porting, Compliance) Operational
Users & Teams Operational
Call Settings & Call Flow Editor Operational
My Company (Account Management) Operational
Outbound Campaigns Operational
Authentication Operational
Login Operational
Single Sign On (SSO) Operational
Integrations & APIs Operational
API & Webhooks Operational
Integration Marketplace Operational
CTI & Click to Call Operational
Hubspot Integration Operational
Salesforce Integration Operational
Zendesk Integration Operational
Other Integrations Operational
Websites Operational
Aircall Website Operational
Aircall Support Portal (Help Center) Operational
Aircall Status Page Operational
Aircall Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Aircall Scheduled Maintenance - Sunday, October 18th 2026 Oct 18, 2026 06:00-06:15 UTC

Aircall has a scheduled maintenance window on Sunday, October 18th 2026, starting at 06:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as :
* User not receiving inbound calls

The maintenance will be carried out with the following schedule:
06:00AM – 06:15AM UTC
04:00PM – 04:15PM Sydney (AEDT)
07:00AM – 07:15AM London (GMT)
02:00AM – 02:15AM New York (EDT)
Posted on Oct 15, 2026 - 11:51 UTC

Oct 17, 2026

Users with connectivity issues
Resolved - We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Oct 17, 17:57 UTC
Monitoring - Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.

We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
Oct 17, 17:52 UTC
Identified - The issue seems to be limited to one of the Roaming regions - Singapore.

Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.

Other regions are operating normally.
Oct 17, 16:48 UTC
Investigating - We are currently investigating a subset of users with connectivity issues.
Oct 17, 16:23 UTC

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Increased Error Rate
Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.
Oct 13, 16:19 UTC
Monitoring - We are observing improvements across services. We will continue monitoring until full resolution is confirmed.
Oct 13, 15:53 UTC
Identified - The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.
Oct 13, 15:50 UTC
Update - We are continuing to investigate this issue.
Oct 13, 15:50 UTC
Investigating - We are currently investigating a spike in errors that may cause different sporadic issues.
Oct 13, 15:38 UTC

Oct 12, 2026

Calling Issues
Resolved - The issue has now been resolved.
Oct 12, 10:17 UTC
Monitoring - A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
Oct 12, 10:05 UTC
Identified - The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
Oct 12, 09:44 UTC
Investigating - We are currently investigating reports of customers not being able to receive or make calls.
Oct 12, 09:29 UTC

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Partner Integrations Not Receiving Call Events
Resolved - The disruption affecting the following partner integrations has been resolved:

Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
Call events from Aircall are now being delivered successfully to these integrations.

We apologise for the disruption and are conducting a post-mortem to prevent recurrence.
Oct 8, 04:58 UTC
Monitoring - Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.

We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
Oct 7, 22:14 UTC
Update - Our integration partner is working with their infrastructure provider to restore these services.
Oct 7, 13:40 UTC
Identified - The issue originates with the infrastructure that hosts these integrations.
We are working with our integration partner to restore it
Oct 7, 08:02 UTC
Update - We continue to investigate the disruption affecting the following partner integrations:

Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy

We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
Oct 7, 03:53 UTC
Investigating - We are currently investigating an issue affecting the following Aircall partner integrations:

Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy

What's impacted:

Call events from Aircall are not being delivered to these integrations
New installs and OAuth flows through these integrations may also be failing
Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
Oct 7, 01:20 UTC

Oct 7, 2026

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Intermittent calls and SMS failures on a subset of French and Spanish numbers
Resolved - This incident has been resolved.
Oct 5, 13:00 UTC
Monitoring - We are observing recovery for messaging too.
Oct 5, 12:22 UTC
Update - We are observing recovery with the voice service.
Oct 5, 12:18 UTC
Identified - We are working with our carrier that identified the issue and is taking remedial actions.
Oct 5, 12:01 UTC
Investigating - We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.
Oct 5, 11:59 UTC
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Resolved - This has fully recovered and we confirm resolution.
Oct 5, 10:12 UTC
Update - We are continuing to monitor for any further issues.
Oct 5, 10:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 10:02 UTC
Update - Our carrier is seeing recovery with calls and messaging services.
Oct 5, 10:01 UTC
Identified - We are working with our carrier that identified the issue and taking remedial actions.
Oct 5, 09:58 UTC
Update - We are continuing to investigate this issue.
Oct 5, 09:33 UTC
Investigating - We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.
Oct 5, 09:32 UTC

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Aircall Scheduled Maintenance - Saturday, October 3rd 2026
Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 UTC
Scheduled - Aircall has a scheduled maintenance window on Saturday, October 3rd, starting at 05:00 UTC.

During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as :
* Delays in call establishment
* Delays in Dashboard and Workspace app

The maintenance will be carried out with the following schedule:
05:00AM – 06:00AM UTC
03:00PM – 04:00PM Sydney (AEDT)
06:00AM – 07:00AM London (GMT)
01:00AM – 02:00AM New York (EDT)
Sep 25, 07:30 UTC
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