Call connectivity issues

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Dec 09, 2021 - 23:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results. We expect users to be operational within the next 1-2 hours.
Posted Dec 09, 2021 - 21:10 UTC

Identified

We are currently aware of issues with calls connecting, dropping, transfers failing, and lack of audio on calls (inbound and outbound). We are investigating this and will update when the issue is identified.
Posted Dec 09, 2021 - 20:57 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).