Connectivity Issue - Some users are stuck in calls

Incident Report for Aircall

Resolved

The incident has been resolved.

Posted Aug 21, 2023 - 03:36 UTC

A fix has been implemented by our engineering team, and we are right now seeing recovery on calls.
We are monitoring the results.

Posted Aug 21, 2023 - 02:38 UTC

We have identified a connection issue that has left some users stuck on calls.

Posted Aug 21, 2023 - 02:06 UTC

This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).