The incident has been resolved. If you are still experiencing issues, please contact our support team: https://support.aircall.io/
Posted Dec 15, 2021 - 16:18 UTC
Monitoring
Our main web infrastructure provider had identified the root cause of network issues and have taken steps to restore connectivity. We have seen some improvement to connectivity in the last few minutes but continue to work towards full recovery.
Posted Dec 15, 2021 - 16:06 UTC
Identified
Our main web infrastructure provider acknowledged a network incident on their end. We are working with them in order to resolve the issue. Aircall applications and Dashboard access, as well as integrations, might be affected by this incident.
Posted Dec 15, 2021 - 15:52 UTC
Update
We are getting increased error rates and latencies from our main web infrastructure provider. This incident is impacting not only Aircall but also other websites and services.
Posted Dec 15, 2021 - 15:37 UTC
Investigating
We are currently investigating an issue impacting access to Aircall apps and Aircall Dashboard.
Posted Dec 15, 2021 - 15:29 UTC
This incident affected: Integrations & APIs (API & Webhooks, Other Integrations), Voice — Calling (Inbound Calls, Outbound Calls), Messaging (Inbound Messaging (SMS/MMS)), and Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)).