We are continuing to monitor for any further issues.
Posted Nov 13, 2025 - 15:58 UTC
Update
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
Posted Nov 13, 2025 - 14:24 UTC
Monitoring
A fix has been implemented, and we are monitoring the results.
Posted Nov 13, 2025 - 14:11 UTC
Investigating
We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available
Posted Nov 13, 2025 - 13:59 UTC
This incident affected: Voice — Calling (Inbound Calls).