Our partner has confirmed the issue is resolved. All systems are fully operational.
Posted Sep 28, 2021 - 00:50 UTC
Monitoring
We are continuing to investigate and resolve this issue with our partner. Our teams will continue to monitor the issue.
Posted Sep 28, 2021 - 00:03 UTC
Update
The issue is still ongoing and we are continuing to investigate and resolve this issue with our partner
Posted Sep 27, 2021 - 23:06 UTC
Update
We are continuing to investigate and resolve this issue with our partner.
Posted Sep 27, 2021 - 19:44 UTC
Identified
We have identified this issue relating to one of our service partners and we are working with them to resolve. This will be only affecting lines in the United States and Canada.
Posted Sep 27, 2021 - 16:53 UTC
Investigating
One of our numbers provider is having a major outage affecting inbound calls. IVR lines could be impacted by not being responsive. We will provide a list of the impacted countries once communicated by our provider.
Posted Sep 27, 2021 - 16:34 UTC
This incident affected: Voice — Calling (Inbound Calls).