Issue on network connections (outbound & inbound)

Incident Report for Aircall

Resolved

No more errors in the past 40min. We're working closely with our provider to replace the unhealthy node of our databases.

Posted Jun 28, 2018 - 03:25 UTC

Monitoring

Traffic is back to normal since 20min - still monitoring to prevent any new incident.

Posted Jun 28, 2018 - 03:04 UTC

Update

Call traffic is back to normal, no data has been lost.

Posted Jun 28, 2018 - 02:43 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 28, 2018 - 02:21 UTC

Identified

We're seeing slowdowns on connections in our infrastruction

Posted Jun 28, 2018 - 02:21 UTC

This incident affected: Voice — Calling (Inbound Calls, Outbound Calls), Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)), and Integrations & APIs (Other Integrations).