Phone issue

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Sep 28, 2022 - 21:02 UTC

Monitoring

We are seeing reduction in error rates with our cloud provider and our services are starting to behave normally. We are monitoring the recovery.
Posted Sep 28, 2022 - 20:51 UTC

Update

Our cloud provider has identified the root cause and the recovery process is in progress. We continue to monitor.
Posted Sep 28, 2022 - 19:42 UTC

Investigating

Our cloud provider has identified the root cause and the recovery process is in progress. We continue to monitor.
Posted Sep 28, 2022 - 19:37 UTC

Identified

We have identified an issue with our main cloud provider. We are monitoring the recovery progress.
Posted Sep 28, 2022 - 18:35 UTC

Update

We're continuing to monitor an issue with one of our providers. Users may be unable to log in to Aircall, Aircall Dashboard, place or receive calls, or send and receive messages.
Posted Sep 28, 2022 - 17:55 UTC

Update

We are experiencing an issue with one of our providers.
Posted Sep 28, 2022 - 17:06 UTC

Update

We are continuing to investigate this issue.
Posted Sep 28, 2022 - 16:55 UTC

Investigating

We are currently experiencing an issue, our team is investigating
Posted Sep 28, 2022 - 16:53 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls), Messaging (Inbound Messaging (SMS/MMS)), and Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)).