All services impacted by an issue causing call failures have recovered and are operating as intended. This incident has been resolved.
Posted May 19, 2023 - 02:05 UTC
Update
We continue to observe recovery from the issue causing call failures and we will continue to monitor to ensure full recovery. We expect to provide another update in 1 hour.
Posted May 19, 2023 - 01:50 UTC
Monitoring
Between 2300 UTC 18th May and 0000 UTC 19th May, users may have experienced a greyed out `call button` on the Aircall Desktop App and were not able to make or receive calls during this time. This issue has been mitigated and and expect to provide another update in 1 hour or as soon as more information becomes available.
Posted May 19, 2023 - 00:54 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).