Issue with one of our providers

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Apr 27, 2017 - 18:25 UTC

Update

We are still seeing intermittent errors with this provider. If you're running into this issue (unable to make outbound calls or to receive inbound calls), please contact us at support@aircall.io.
Posted Apr 27, 2017 - 17:30 UTC

Monitoring

We are seeing improvements with this provider and we are monitoring the situation.
Posted Apr 27, 2017 - 17:23 UTC

Identified

One of our VoIP infrastructure provider which is handling a small part of our voice traffic is having issues. We are working with them in order to fully resolve the issue for affected accounts.
Posted Apr 27, 2017 - 16:59 UTC