Real time issue

Incident Report for Aircall

Resolved

This incident has been resolved.

Posted Nov 08, 2022 - 09:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 08, 2022 - 08:20 UTC

Identified

Our real-time data provider is experiencing an outage affecting:
- Live data (Livefeed, availability display, Insight cards)
- In-call actions (hold, transfers, mute etc)
- Inbound calls

We are closely working with our provider towards a total resolution as soon as possible.

Posted Nov 08, 2022 - 08:12 UTC

This incident affected: Voice — Calling (Inbound Calls, Outbound Calls), Messaging (Inbound Messaging (SMS/MMS)), Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)), and Integrations & APIs (Other Integrations).