The issue is now fully resolved. We'll provide you with a post-mortem as soon as it is available. Sorry for the inconvenience caused.
Posted Dec 21, 2017 - 18:48 UTC
Monitoring
We're no more seeing failures from our perspective. Our partner is still monitoring the issue and we'll update this page in order to confirm the resolution within the next hour. Thank you for your patience.
Posted Dec 21, 2017 - 18:17 UTC
Update
Our partner is still working on the resolution of this issue. We're seeing improvements (less failures) on inbound calls to UK numbers and we are closely monitoring the situation in order to keep you updated
Posted Dec 21, 2017 - 17:20 UTC
Update
Our partner is adding more capacity in UK in order to manage the issue. We're still seeing failures on inbound calls to UK numbers and we are closely monitoring the situation in order to keep you updated.
Posted Dec 21, 2017 - 16:09 UTC
Update
One of our partner in UK is experiencing a power outage in some part of their infrastructure. This partner is closely working with infrastructure team in order to resolve the issue and increase current capacity in UK.
Sorry for the inconvenience caused. We'll keep you updated within the next hour but feel free to reach our team at support@aircall.io if you need more details.
Posted Dec 21, 2017 - 15:11 UTC
Identified
We're currently experiencing a partial outage on inbound calls directed to UK numbers.
Issue has been identified on one of our carriers side and is in the process of being resolved.