A fix has been implemented and we are monitoring the results.
Posted Aug 24, 2020 - 20:09 UTC
Update
Salesforce Omnichannel status synchronization remains affected by the issue, we are still working on a fix with Salesforce.
Next update in 4 hours.
Posted Aug 24, 2020 - 18:04 UTC
Identified
Salesforce Omnichannel still experiences a delay that we are continuing to work on a fix for.
Posted Aug 24, 2020 - 16:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 24, 2020 - 16:24 UTC
Update
We are seeing signs of recovery for the following integrations: - Salesforce - Zendesk - Hubspot - Front - Intercom - Pipedrive
Salesforce Omnichannel still experiences a delay that we are continuing to work on a fix for.
Posted Aug 24, 2020 - 16:13 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 24, 2020 - 14:57 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 24, 2020 - 14:42 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 24, 2020 - 13:55 UTC
Investigating
We're noticing a delay when logging tickets and activities in CRM/Helpdesk tools. No data will be lost, however, this means that some of your call activity may take longer than usual to register in your integrated tool.