We can confirm that this situation has been fully resolved.
We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.
Posted Oct 27, 2025 - 16:52 UTC
Monitoring
We are in contact with one of our communication platform providers and have seen stable service for the past minutes. We keep on monitoring the results.
Posted Oct 27, 2025 - 16:26 UTC
Update
We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).
Posted Oct 27, 2025 - 15:54 UTC
Update
We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications. Calls from the desktop and web apps are not impacted.
Posted Oct 27, 2025 - 15:47 UTC
Investigating
We are currently investigating an issue where calls are dropping from mobile applications.
Posted Oct 27, 2025 - 15:40 UTC
This incident affected: Aircall Apps (Aircall Mobile App (iOS)).