We have confirmed that the issue impacting in-call controls has been fully resolved. All systems are operating as expected, and no further impact has been observed. Thank you for your patience while we worked to restore full functionality.
If agents continue to experience this issue, please refresh the Aircall app to ensure the fix takes effect.
Posted May 20, 2025 - 19:45 UTC
Monitoring
We have implemented a fix for the issue affecting agents’ ability to use in-call controls, including transferring calls, placing calls on hold, using voicemail drop, and messaging.
We are closely monitoring the situation to ensure continued stability. A final update will be provided once the issue is confirmed to be fully resolved.
Posted May 20, 2025 - 19:36 UTC
Update
We have identified the root cause of the issue affecting call transfers, taking calls off hold, voicemail drop, and messaging functionality.
Our team continues to work on a fix and we will provide another update in 30 minutes or as soon as more information becomes available.
Posted May 20, 2025 - 19:30 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 20, 2025 - 18:58 UTC
Update
We have identified the root cause of the issue affecting call transfers, taking calls off hold, voicemail drop, and messaging functionality.
Our team is actively working on a fix. We will provide another update within 30 minutes or as soon as more information becomes available.
Posted May 20, 2025 - 18:58 UTC
Update
We are continuing to investigate an issue where agents are unable to transfer calls or take calls off hold. Additionally, features such as voicemail drop and messaging may not be functioning as expected. We will share further updates as our investigation progresses.
We will provide an update as soon as more information becomes available.
Posted May 20, 2025 - 18:30 UTC
Investigating
We are investigating a possible issue that leads users to experience calls remaining in the status 'ringing' even after a call connection. We will provide further details.
Posted May 20, 2025 - 18:08 UTC
This incident affected: Aircall Apps (Aircall Workspace (Desktop)).