This issue, where some Aircall users were getting stuck in active calls and unable to make new calls, has been fully resolved. System performance has remained stable during monitoring.
If you continue to experience any related issues, please don’t hesitate to reach out to our Support team for further assistance.
Posted Sep 18, 2025 - 16:36 UTC
Monitoring
We have identified the cause of an issue where some Aircall users became stuck in an active call and are unable to make new calls.
We are now monitoring system performance to ensure stability and will provide an update once the situation is fully resolved.
Posted Sep 18, 2025 - 16:23 UTC
Investigating
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
Posted Sep 18, 2025 - 16:12 UTC
This incident affected: Aircall Apps (Aircall Workspace (Desktop), Aircall Mobile App (iOS)).