AI Voice Agent Not Connecting to Calls

Incident Report for Aircall

Resolved

The issue where the AI Voice Agent was not connecting to calls has been resolved.
Posted Oct 20, 2025 - 21:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 20:54 UTC

Investigating

We are currently investigating an issue where the AI Voice Agent is not connecting to calls.
Posted Oct 20, 2025 - 20:28 UTC
This incident affected: AI Agents (AI Voice Agent (AIVA) — Inbound).
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