Our real time data provider is experiencing an outage affecting: - Live data (Livefeed, availability display) - In-call actions (hold, transfers, etc) - Inbound/outbound calls keep working but in degraded mode
We are closely working with our provider towards a full resolution as soon as possible. No data will be lost and calls will be synchronised with the CRMs.
Posted Jan 14, 2020 - 16:38 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls) and Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)).