Call Connectivity and User Status Issues

Incident Report for Aircall

Resolved

The issue is resolved.
Posted Feb 17, 2022 - 03:52 UTC

Monitoring

Fix continues to roll out successfully. Working to clear all users stuck in status. Please note that this may take some time before it hits some users but is currently in progress.
Posted Feb 16, 2022 - 22:12 UTC

Identified

We are aware of an issue where users may become stuck on a call/in a status and may be unable to change that status. We are rolling out a fix for all users currently. Next update at 5pm EST
Posted Feb 16, 2022 - 21:36 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).