Delays on tickets and activities logs in HubSpot

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Dec 10, 2020 - 23:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 10, 2020 - 17:13 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 10, 2020 - 12:38 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 10, 2020 - 10:27 UTC

Investigating

We're noticing a delay when logging tickets and engagements in HubSpot. Insight cards might not be displayed.
No data will be lost, however, this means that some of your call activity may take longer than usual to register in your integrated tool.
Posted Dec 10, 2020 - 09:45 UTC
This incident affected: Integrations & APIs (Other Integrations).