System performance has remained stable during monitoring. We can confirm that this situation has been fully resolved.
We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.
If you continue to experience any related issues, please reload the app, and in case the issue persists, don’t hesitate to reach out to our Support team for further assistance.
Posted Oct 19, 2025 - 01:25 UTC
Monitoring
We are observing improvements from the past minutes.
The system seems to be stable now, but we continue to be in contact with our Provider, and we're actively monitoring the system performance to ensure full resolution of this issue.
We will provide further updates as soon as necessary.
Posted Oct 19, 2025 - 00:59 UTC
Identified
We have identified service degradation in one of our real-time services, which is provided by one of Aircall's infrastructure providers.
Our provider is actively investigating increased latency on some of their clusters.
Posted Oct 19, 2025 - 00:47 UTC
Investigating
We are currently investigating reports of instability in some services.
We will provide further feedback when possible.
Posted Oct 19, 2025 - 00:26 UTC
This incident affected: Aircall Apps (Aircall Workspace (Desktop), Aircall Mobile App (iOS)).