API Call Transfers Failing

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Nov 08, 2023 - 08:37 UTC

Monitoring

We are monitoring results after the fix has been applied.
Posted Nov 08, 2023 - 07:59 UTC

Identified

We have identified an issue where call transfer API requests do not ring the agent's Aircall app. Our Engineering team has identified the issue and a fix is being implemented.
Posted Nov 07, 2023 - 22:58 UTC
This incident affected: Integrations & APIs (API & Webhooks).