Call Connectivity and User Status Issues

Incident Report for Aircall

Resolved

Fix has completed rolling out to all users and the issue is resolved.
Posted Feb 08, 2022 - 22:54 UTC

Update

Fix continues to roll out successfully. Working to clear all users stuck in status. Please note that this may take some time before it hits some users but is currently in progress. Next update at 6:00 pm EST
Posted Feb 08, 2022 - 21:58 UTC

Update

Fix continues to roll out successfully. Working to clear all users stuck in status. Please note that this may take some time before it hits some users but is currently in progress. Next update at 5:00 pm EST
Posted Feb 08, 2022 - 20:59 UTC

Update

Fix continues to roll out successfully. Working to clear all users stuck in status. Next update at 4:00 pm EST
Posted Feb 08, 2022 - 20:18 UTC

Monitoring

Fix continues to roll out successfully. Working to clear all users stuck in status. Next update at 3:15 pm EST.
Posted Feb 08, 2022 - 19:58 UTC

Identified

We are aware of an issue where users may become stuck on a call/in a status and may be unable to change that status. We are rolling out a fix for all users currently.
Posted Feb 08, 2022 - 19:42 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).