A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2020 - 16:09 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 19, 2020 - 15:42 UTC
Identified
Our monitoring systems detected a high number of calls affected by one-way audio or silence on the line. Our main infrastructure provider has acknowledged the issue and we are working with them in order to fix these issues. A subset of incoming and outgoing calls are affected globally, except the US.
Posted Aug 19, 2020 - 15:02 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).