Since 2 hours, we are seeing full recovery of all services for the failing provider. Please contact support@aircall.io if you are still facing issues for making or receiving calls. We are considering this issue as resolved on our end.
Our provider is still implementing many workarounds for the current situation. On our end, we are now able to receive incoming calls from this provider and calls will be displayed on call history even if they are not ringing on Apps.
Reminder: If you are able to make outbound calls or receive incoming calls, your account is NOT impacted by the issue. We are using this provider only for a small part of our voice traffic.
Posted Apr 23, 2017 - 23:10 UTC
Monitoring
We are still monitoring the situation. Please contact support@aircall.io if you are facing issues for making or receiving calls.
Posted Apr 23, 2017 - 20:05 UTC
Update
Our provider is still mitigating the issue. We are still trying some workarounds on our end but the impact of the issue on provider's end is important. Please contact support@aircall.io if you are facing issues for making or receiving calls.
Posted Apr 23, 2017 - 17:43 UTC
Update
Due to the nature of the root cause, recovery is taking longer than expected. We'll keep you informed here. If you are able to make outbound calls or receive incoming calls, your account is NOT impacted by the issue. We are using this provider only for a small part of our voice traffic.
Please contact support@aircall.io if you are facing issues for making or receiving calls.
Posted Apr 23, 2017 - 14:34 UTC
Update
The root cause has been fixed by the provider. Our provider is now trying to recover their systems. Please contact support@aircall.io if you are facing issues for making or receiving calls.
Posted Apr 23, 2017 - 13:22 UTC
Update
Our provider is still trying to resolve the issue. They have identified the root cause (DNS issue) and are working on it. Please contact support@aircall.io if you are facing issues for making or receiving calls.
Posted Apr 23, 2017 - 12:15 UTC
Update
Issue identified & acknowledged on provider's end. We are working with them in order to fully resolve the issue for affected accounts. Please contact support@aircall.io if you are facing issues for making or receiving calls.
Posted Apr 23, 2017 - 11:24 UTC
Identified
One of our VoIP infrastructure provider which is handling a small part of our voice traffic is having issues. We are working with them in order to fully resolve the issue for affected accounts.