The problem affecting outbound calls to Malaysia has now been solved. An issue with an underlying provider prevented users from using some existing Malaysian number for local calls. A solution has been provided to affected customers. If you are still experiencing a problem, please contact our support team: https://support.aircall.io
Posted Oct 10, 2022 - 12:15 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 30, 2022 - 09:44 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 19, 2022 - 02:15 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 15, 2022 - 23:16 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 15, 2022 - 01:48 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 14, 2022 - 01:21 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 13, 2022 - 06:14 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 12, 2022 - 23:34 UTC
Update
The issue is still ongoing and we are actively working with our upstream carrier for resolution.
Posted Sep 12, 2022 - 09:58 UTC
Monitoring
The outbound call activity within Malaysia seems to be back to normal. We will keep investigating and will provide further updates as soon as we have a definitive confirmation.
Posted Sep 09, 2022 - 13:31 UTC
Update
The outbound call activity within Malaysia seems to be back to normal. We will keep investigating and will provide further updates as soon as we have a definitive confirmation.
Posted Sep 09, 2022 - 13:27 UTC
Identified
The issue is ongoing. We are continuing to work with our upstream carriers for a resolution.
Posted Sep 09, 2022 - 05:11 UTC
Investigating
We are currently investigating issues with outbound calls within Malaysia.
Posted Sep 09, 2022 - 02:49 UTC
This incident affected: Voice — Calling (Outbound Calls).