No further issues have been observed for more than 2 hours. The system is operating normally.
Posted Mar 11, 2025 - 16:50 UTC
Update
Our provider continues to work on the system's stabilization.
We will continue to monitor the system performance until full resolution is confirmed.
Posted Mar 11, 2025 - 13:30 UTC
Monitoring
Our provider implemented a mitigation measure, and no further issues are expected.
We will continue to monitor the system performance until full resolution is confirmed.
Posted Mar 11, 2025 - 11:31 UTC
Investigating
We have identified an issue caused by one of our providers that is causing sporadic cases of Agents maintaining the "In Call" status after a call ends.
We will provide further details as soon as they become available.
Posted Mar 11, 2025 - 11:14 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).