SMS Delivery Delays in France and Spain

Incident Report for Aircall

Resolved

Messages are being processed normally now.
Posted Jun 10, 2026 - 11:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 10, 2026 - 10:42 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 10, 2026 - 10:30 UTC

Update

We are continuing to investigate this issue.
Some messages are not delivered for France and Spain numbers.
Posted Jun 10, 2026 - 09:14 UTC

Update

We are continuing to investigate the issue. Further updates to follow as we learn more.
Posted Jun 10, 2026 - 08:13 UTC

Update

We are continuing to investigate this issue.
Posted Jun 10, 2026 - 06:58 UTC

Investigating

We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
Posted Jun 10, 2026 - 06:52 UTC
This incident affected: Messaging (Inbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS)).