Delay on real-time update and in-call actions

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Sep 11, 2019 - 13:57 UTC

Monitoring

All real-time features and in-call actions are now back to normal.

We’ll keep monitoring the issue and work toward making sure this doesn’t happen again.
Posted Sep 11, 2019 - 12:33 UTC

Update

The in-call actions and real-time update (livefeed) are slowly going back to normal.
The engineering team continues to monitor the matter.
Posted Sep 11, 2019 - 12:11 UTC

Investigating

We’re currently experiencing slowdowns on in-call actions (incoming and outgoing calls) and real-time update of applications and dashboard (livefeed, to-dos, ….).

No call data lost.

Our engineering team is currently investigating the matter. We’ll keep this page up-to-date.
Posted Sep 11, 2019 - 11:45 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).