Salesforce Integration - Calls not logging in Salesforce

Incident Report for Aircall

Resolved

System performance has remained stable during monitoring.

We appreciate your patience and understanding while we worked to restore normal functionality.

If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Posted Nov 10, 2025 - 16:38 UTC

Monitoring

We have implemented a fix, and we observe positive results from our tests.

We continue to monitor the service performance.

Posted Nov 10, 2025 - 16:11 UTC

Identified

We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix.

We will provide further updates as soon as progress is made.

Posted Nov 10, 2025 - 16:04 UTC

This incident affected: Integrations & APIs (Salesforce Integration).