We can confirm that this situation has been resolved. We appreciate your patience and understanding while we worked to restore normal functionality.
Posted May 16, 2025 - 14:31 UTC
Monitoring
A fix has been implemented, and we are observing positive test results. We continue to monitor the system.
Posted May 16, 2025 - 14:16 UTC
Identified
The issue has been identified as related to changes made by one of the French carriers. We are working together with the carrier to address it, and we will be delivering further updates as soon as a solution is defined.
Posted May 16, 2025 - 13:56 UTC
Investigating
We are investigating an issue with the format of some special characters received by SMS on Aircall French numbers.
Posted May 16, 2025 - 12:28 UTC
This incident affected: Messaging (Inbound Messaging (SMS/MMS)).