The system is now in a stable operating state. We continue to monitor the situation.
Posted Dec 26, 2024 - 09:54 UTC
Investigating
We are investigating an issue with the Aircall app presenting the following symptoms:
- Agents are unable to place callers on hold or mute. - Agents are unable to transfer calls. - Mandatory call tagging is not appearing. - The keypad is not displaying. - The Aircall app is not displaying in-call action options.
We have identified the issue and are already working on a fix.