Issue on Inbound calls

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Jan 25, 2017 - 16:29 UTC

Update

Unfortunately, our phone number provider is still experiencing remaining issues. This still affects few inbound calls and we are closely monitoring the situation.
Posted Jan 25, 2017 - 12:11 UTC

Monitoring

We're seeing calls coming through all the system now - everything is solved.
Still monitoring our provider' system
Posted Jan 25, 2017 - 10:20 UTC

Identified

Issue has been identified and a fix is on its way.
Please contact us if you're experiencing any issue
Posted Jan 25, 2017 - 10:16 UTC

Investigating

We're seeing lost inbound calls. Our provider is currently experiencing an issue connecting calls.
In this case, apps will not ring but lost calls will be logged as "Missed calls" in Aircall apps.

Outbound calls are working properly.
Posted Jan 25, 2017 - 09:57 UTC