We are continuing to monitor for any further issues.
Posted Aug 19, 2020 - 12:06 UTC
Monitoring
A fix has been implemented on our end and we are monitoring the results. We are still working with our infrastructure provider to have a permanent fix but calls should not be impacted anymore.
Posted Aug 19, 2020 - 11:55 UTC
Update
We are continuing to work on a fix for this issue. Our infrastructure provider has identified the issue on their network and is working on remediation. We are also working on a temporary network alternative on our end in order to restore service sooner. Next update in 60 minutes or as soon as additional information is available.
Posted Aug 19, 2020 - 10:58 UTC
Update
We are continuing to work on a fix for this issue. Our infrastructure provider has identified the issue on their network and is working on remediation. Next update in 60 minutes or as soon as additional information is available.
Posted Aug 19, 2020 - 10:00 UTC
Update
We are continuing to work on a fix for this issue. Our infrastructure provider has identified the issue on their network and is working on remediation.
Posted Aug 19, 2020 - 09:23 UTC
Identified
We have identified the issue towards one of our communications and infrastructure provider in Europe. We are working with them in order to restore the service. Due to delays or errors in call connections, this may impact call logging in integrations as well.
Posted Aug 19, 2020 - 08:53 UTC
Investigating
Our monitoring systems have detected errors on some calls' connections, impacting distribution of inbound calls. We are investigating the issue and its potential impacts.
Posted Aug 19, 2020 - 08:26 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls) and Integrations & APIs (Other Integrations).