Some customers unable to listen to voicemail and call recordings

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Oct 27, 2022 - 21:34 UTC

Monitoring

An additional fix has been implemented and we are monitoring the results.
Posted Oct 27, 2022 - 16:26 UTC

Investigating

An earlier fix was implemented but we are still observing issues which we are investigating
Posted Oct 27, 2022 - 15:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2022 - 14:37 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 27, 2022 - 14:11 UTC

Investigating

We are currently investigating an issue where some customers may be unable to listen to voicemail or call recordings. We will update you once we have more information.
Posted Oct 27, 2022 - 13:37 UTC
This incident affected: Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)).