This issue is now resolved, customers are once again able to place outbound calls from the Aircall app.
Posted Sep 06, 2023 - 22:00 UTC
Monitoring
Our service provider has implemented a fix and customers should now be able to place outbound calls from the Aircall app. We will continue to monitor and provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 06, 2023 - 21:35 UTC
Update
Our service provider has implemented a fix and while we have noticed some improvements, users are not yet able to consistently place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 06, 2023 - 20:34 UTC
Update
Our service provider has identified the issue where the call button is greyed out and some users cannot place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 06, 2023 - 19:30 UTC
Update
Our service provider has identified the issue where the call button is greyed out and some users cannot place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 06, 2023 - 18:26 UTC
Update
We are continuing to investigate an issue where the call button is greyed out, and users cannot place outbound calls from the Aircall app. Our Engineers are working with our service provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 06, 2023 - 17:23 UTC
Update
We are continuing to investigate an issue where the call button is greyed out, and users cannot place outbound calls from the Aircall app. Our Engineers are working with our service provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 06, 2023 - 16:23 UTC
Identified
We are investigating an issue where the call button is grayed out, and users cannot place outbound calls from the Aircall app. This issue relates to an outage with one of Aircall's service providers.
Posted Sep 06, 2023 - 15:01 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).