Inbound call drops for AU customers

Incident Report for Aircall

Resolved

The incident affecting inbound calls to Australia mobile phone numbers has been resolved.
The service is now fully functioning.
Posted May 21, 2022 - 09:20 UTC

Monitoring

A fix has been implemented by our AU carrier.
We are now seeing recovery for inbound calls. We are keeping monitoring active for the results.
Another update we'll be sent in the next couple hours.
Posted May 20, 2022 - 10:48 UTC

Update

We are continuing to work on a permanent fix for this issue. We will keep you posted.
Posted May 19, 2022 - 21:35 UTC

Update

We are continuing to work on a permanent fix for this issue. We will keep you posted.
Posted May 19, 2022 - 06:28 UTC

Update

We are continuing to work on a permanent fix for this issue. We will keep you posted.
Posted May 19, 2022 - 01:57 UTC

Identified

We have identified an issue with a small set of inbound calls in Australia. A fix is being implemented.
Posted May 18, 2022 - 19:39 UTC

Investigating

We have identified an issue with inbound calls drops in Australia. We have escalated this with our upstream provider and are working to resolve this soon.
Posted May 18, 2022 - 05:41 UTC
This incident affected: Voice — Calling (Inbound Calls).