EU region WebRTC calls affected by network congestion

Incident Report for Aircall

Resolved

Everything's back to normal!

From our call provider:
WebRTC traffic is being served normally again. The incident stands resolved.
Posted Feb 03, 2016 - 16:44 UTC

Monitoring

Calls made and received from the Google Chrome app may have quality degradation

From our call provider:
There was an large surge in WebRTC traffic which started to affect calls in the US region as well. We have scaled up the clusters in both regions and are beginning to see a resolution to the issue. We continue to monitor the situation.
Posted Feb 03, 2016 - 16:19 UTC

Identified

Calls made and received from the Google Chrome app may have quality degradation

From our call provider:
There has been a degradation in call quality of WebRTC calls in the EU region due to network congestion.
Posted Feb 03, 2016 - 16:06 UTC