SMS delays

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Jan 24, 2023 - 14:53 UTC

Monitoring

Issue has been identified and a fix has been deployed. We are currently monitoring our stack.
Posted Jan 24, 2023 - 12:58 UTC

Update

We are seeing improvements in the delays to send and receive SMS. We are still investigating to understand the root cause.
Posted Jan 24, 2023 - 09:19 UTC

Update

We are continuing to investigate this issue.
Posted Jan 24, 2023 - 08:42 UTC

Investigating

We are observing some delays sending and receiving SMSs. Customers could also face issues while reading the received messages. We are actively investigating this.
Posted Jan 24, 2023 - 08:25 UTC
This incident affected: Messaging (Inbound Messaging (SMS/MMS)).