Issue on Outbound Calls

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted May 12, 2023 - 19:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 12, 2023 - 19:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 12, 2023 - 19:05 UTC

Investigating

We're noticing an elevated error rate with users being stuck on calls.
As a result, users may see an error "Already on a call on a different device" and cannot place new calls.

We're currently investigating the issue and will provide you with some insight shortly.
Posted May 12, 2023 - 19:00 UTC
This incident affected: Voice — Calling (Outbound Calls).