North America and Canadian line issues (inbound calls)

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Sep 29, 2021 - 03:46 UTC

Monitoring

We are continuing to investigate and resolve this issue with our partner. Our teams will continue to monitor the issue.
Posted Sep 29, 2021 - 03:06 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 29, 2021 - 01:25 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 28, 2021 - 23:08 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 28, 2021 - 15:52 UTC

Identified

We continue to monitor the investigation of an issue with one of our partners who are reporting inbound calls connectivity and intermittent issues on inbound calls for CA and US customers creating issues with IVRs and inbound calls.
Posted Sep 28, 2021 - 15:51 UTC

Investigating

We are currently investigating an issue with one of our partners who are reporting inbound calls connectivity and intermittent issues on inbound calls for CA and US customers creating issues with IVRs and inbound calls.
Posted Sep 28, 2021 - 14:19 UTC