This issue is now resolved. Customers now have updated data on all Dashboard components.
Posted Sep 12, 2023 - 12:14 UTC
Monitoring
We have completed execution of our daily jobs from the first failure until today. Our hourly ones are working fine too. We are monitoring the situation and will update in the next 2 hours.
Posted Sep 12, 2023 - 09:51 UTC
Update
We have published a fix this morning, which proved stable ever since. We are now restarting the execution of our daily jobs from the first failure until today. We will update back when all the jobs are completed successfully.
Posted Sep 11, 2023 - 13:18 UTC
Update
We continue to work on a fix that is currently being tested. We will provide an update as soon as progress is made.
Posted Sep 11, 2023 - 07:49 UTC
Update
The backfill of historical data is completed and call history is available again. We are still working to ensure the data refresh rate improves to regular values.
Posted Sep 08, 2023 - 08:28 UTC
Update
Users may start seeing today's historical data become available. This process will continue to run over the next hours. We will provide an update when it is justified.
Posted Sep 07, 2023 - 13:25 UTC
Update
Aircall Engineering is working to make yesterday's historical data available. This action is currently in progress.
Posted Sep 07, 2023 - 11:24 UTC
Update
We continue to work on optimizing the current system performance. We will provide an update as soon as progress is made.
Posted Sep 07, 2023 - 10:23 UTC
Identified
The issue has been identified and we're working on a possible solution. We will provide an update as soon as progress is made.
Posted Sep 07, 2023 - 09:13 UTC
Investigating
We have identified that historical call data has stopped being updated at some Dashboard components: Overview; Analytics+; Monitoring; and Call History, starting yesterday at 02:00 UTC. The team is currently investigating the issue and working to keep the call history up to date.
Posted Sep 07, 2023 - 07:42 UTC
This incident affected: Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)).