We are continuing to monitor for any further issues.
Posted Dec 15, 2021 - 22:21 UTC
Monitoring
Our main web infrastructure provider had identified the root cause of network issues and have taken steps to restore connectivity. We have seen some improvement to connectivity in the last few minutes but continue to work towards full recovery. Our messaging products are still impacted and we are working on a fix.
Posted Dec 15, 2021 - 21:49 UTC
Update
Our web infrastructure provider is continuing to work on a fix for this issue.
Posted Dec 15, 2021 - 21:11 UTC
Identified
Unfortunately, our main web infrastructure provider had identified a second set of network issues and is working on it.
Posted Dec 15, 2021 - 20:28 UTC
Monitoring
Our main web infrastructure provider had identified the root cause of network issues and have taken steps to restore connectivity. We have seen some improvement to connectivity in the last few minutes but continue to work towards full recovery. Our messaging products are still impacted and we are working on a fix.
Posted Dec 15, 2021 - 20:23 UTC
Identified
Our main web infrastructure provider acknowledged a network incident on their end. We are working with them in order to resolve the issue. Aircall applications and Dashboard access, as well as integrations and calls connectivity, might be affected by this incident.
Posted Dec 15, 2021 - 20:04 UTC
Update
We are getting increased error rates and latencies from our main web infrastructure provider. This incident is impacting not only Aircall but also other websites and services.
Posted Dec 15, 2021 - 19:40 UTC
Investigating
We are investigating an issue similar to the one related to our web infrastructure provider earlier today.