Global incident on Aircall systems

Incident Report for Aircall

Resolved

This incident has been resolved.

Posted Jun 22, 2021 - 08:07 UTC

The fix has been implemented and we're monitoring the recovery

Posted Jun 22, 2021 - 07:58 UTC

We identified a configuration issue on a core infrastructure component and are applying a fix

Posted Jun 22, 2021 - 07:41 UTC

We are still experiencing random issues on the phone application

Posted Jun 22, 2021 - 07:33 UTC

The fix has been implemented and we're monitoring the recovery

Posted Jun 22, 2021 - 06:52 UTC

The issue has been identified on a database cluster and we're now following the remediation procedure

Posted Jun 22, 2021 - 06:40 UTC

We're investigating a database issue impacting the availability of our systems and impacting inbound/outbound calls

Posted Jun 22, 2021 - 06:33 UTC

This incident affected: Voice — Calling (Inbound Calls, Outbound Calls) and Aircall Dashboard (Numbers Management (Purchase, Porting, Compliance)).