Call Connectivity Issues

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted Aug 16, 2021 - 17:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 16, 2021 - 16:57 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 16, 2021 - 16:53 UTC

Investigating

We are currently aware of issues with calls connecting, dropping, transfers failing, and lack of audio on calls. We are investigating this and will update when the issue is identified.
Posted Aug 16, 2021 - 16:44 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).