Interrupted audio on a subset of french numbers for inbound calls

Incident Report for Aircall

Resolved

This incident has been resolved

Posted Jun 16, 2025 - 09:57 UTC

A change has been implemented by our carrier partner and we are monitoring the situation.

Posted Jun 16, 2025 - 09:52 UTC

The issue has been identified and a fix is being implemented.

Posted Jun 16, 2025 - 09:44 UTC

We are continuing to investigate this issue.

Posted Jun 16, 2025 - 09:40 UTC

We applied a change for outbound calls and are monitoring the situation.

Posted Jun 16, 2025 - 09:15 UTC

We are continuing to investigate this issue.

Posted Jun 16, 2025 - 09:09 UTC

We are currently investigating an issue impacting interrupted audio on both inbound and outbound calls in a subset of French numbers

Posted Jun 16, 2025 - 08:56 UTC

This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).