Outbound Calls — "The Number is Invalid" Message

Incident Report for Aircall

Resolved

This incident has been resolved.
Posted May 22, 2024 - 07:56 UTC

Monitoring

The service provider has implemented a fix, and we are seeing recovery from this incident as a result.

We continue to monitor and work with our service provider to address any residual issues.
Posted May 22, 2024 - 01:40 UTC

Identified

We have investigated an issue with outbound calls where users are receiving a recorded message saying “The Number is Invalid” before the call abruptly ends.

We have identified this as a service provider issue and are working with them to resolve it.
Posted May 21, 2024 - 22:07 UTC
This incident affected: Voice — Calling (Outbound Calls).