Issue is now fully resolved. If you are still facing issues, feel free to reach us at support@aircall.io or call us at (+1) 888- 240-6923.
Posted Aug 26, 2016 - 17:57 UTC
Monitoring
Issue is resolved on provider's end. We are monitoring the situation and will update the status in 15 minutes. Sorry for the inconvenience.
Posted Aug 26, 2016 - 17:40 UTC
Update
The issue is also affecting users on Mac and Windows App. Outbound calls are cancelled and Inbound calls doesn't ring on these devices. Mobile/Landline redirections are working for incoming calls. We'll update you as soon as we have more information.
Posted Aug 26, 2016 - 17:30 UTC
Identified
Our main provider is currently having infrastructure issues preventing some users from connecting the Web App. We already reported the issue and are putting all our efforts in order to get the service up as soon as possible. Sorry for the inconvenience. We'll update this status page when we have more information.