Issue on receiving and making calls to some Belgium numbers (Proximus outage)

Incident Report for Aircall

Resolved

We confirm that the incident has been solved.
Posted Apr 05, 2019 - 19:01 UTC

Monitoring

Our provider in Belgium has announced that service should slowly return to normal. We are still monitoring the issue.
Posted Apr 05, 2019 - 17:53 UTC

Update

We are starting to see improvements regarding our outage in Belgium. The ability to receive and make calls is slowly returning to normal. We will continue to closely monitor this issue. Thank you.
Posted Apr 05, 2019 - 17:41 UTC

Identified

The root cause of this issue has been located at one of our local partner's end in Belgium (Proximus). We will keep you updated.
Posted Apr 05, 2019 - 15:46 UTC

Update

We are continuing to investigate this issue with our local partners in Belgium.
Posted Apr 05, 2019 - 15:29 UTC

Update

We are continuing to investigate this issue.
Posted Apr 05, 2019 - 14:59 UTC

Investigating

We are currently investigating an issue with our local partners that is affecting inbound and outbound calls in Belgium.
Posted Apr 05, 2019 - 14:33 UTC
This incident affected: Voice — Calling (Inbound Calls, Outbound Calls).